Topstep, a well-known futures trading company, is currently the target of criticism on social media due to a series of technical issues on its proprietary trading platform. The wave of protests from the trading community is growing as the user experience is severely disrupted. In response, Michael Patak, the company’s founder and CEO, has officially acknowledged the errors and made a strong commitment that the team will work to completely resolve all issues by January.
Prop traders criticize Topstep for ongoing system disruptions
A wave of complaints is erupting on forums due to severe system glitches on the Topstep platform. Most seriously, traders have completely lost control of their orders, unable to open or close positions as they wish. This disruption poses a significant risk, raising concerns about the stability of the platform.
Many traders have reported significant losses to their accounts due to sudden system outages. Besides financial losses, the community has also criticized Topstep for a lack of transparency. Some argue that the company frequently ignores and fails to publicly acknowledge these technical issues to its customers.
Information from Ajtradesss users on social media platform X reveals instability at Topstep with 11 recent technical issues. Although the company has confirmed that the errors were platform-related and not user-induced, the handling of the consequences has been highly disappointing. Many traders have expressed outrage at the uncooperative and superficial response from the support team when they requested assistance in resolving losses incurred due to these outages.
Topstep currently operates only one platform, TopstepX, which is essentially a rebranded version of ProjectX. Despite the ongoing scrutiny of the relationship between the two companies, both remain silent and have yet to issue any official statement clarifying the situation for investors.
Last month, a number of derivatives trading companies announced that ProjectX would cease providing services to third parties by the end of February 2026. Notably, Topstep is the only entity that still maintains its partnership and continues to use this technology. This exclusivity sets Topstep completely apart from other competitors in the current trading market.
In a Discord announcement, Topstep frankly acknowledged the current system disruption. The company expressed regret at not being able to deliver the “Optimal Trading Experience” as initially promised. They explained that this experience requires a combination of a stable platform, a dedicated support team, and a trader-centric program aimed at maximizing customer performance.
The information that Plus500 is providing technology solutions to Topstep is a noteworthy milestone. The participation of a major CFD player in Topstep’s system promises significant changes in the experience and operational structure of this platform.
Has Topstep’s reputation taken a hit?
The series of glitches has dealt a severe blow to Topstep’s reputation. Currently, the company’s rating on Trustpilot has dropped to just 3.6 stars, with 16% of those reviews being one star from angry users.
In contrast to the standards of proprietary trading firms that typically prioritize handling customer feedback, Topstep has taken a less effective approach. Their response rate to one-star reviews is only 4%, with an average wait time of up to two weeks. This lack of decisiveness in addressing user grievances is damaging the company’s image.
Similar to recent scandals, FundingTicks is becoming the target of criticism for implementing abrupt changes to its trading rules. According to FinanceMagnates.com, this action has severely shaken investor confidence.
Trustpilot’s rating on the platform has hit a record low of 3.2, with 38% of users giving it one star. This clearly demonstrates customer frustration with the company’s opaque and authoritarian policies.
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